To report a potential bug, you will need to submit a support ticket with our team and:
- Describe the issue you are experiencing - if you are seeing any error messages please include a copy of these in your message.
- Confirm that you have already tried the troubleshooting steps we recommend.
- Confirm (a) your device make and model, (b) the OS version currently installed on your device, and (c) the version of Burn you are currently using. To see which app version you are using, go to the main app screen and tap the gear icon on the top left.
- Attach a screen recording of the issue taking place (for help with this please find more information here for Apple or here for Android).
Please note that if you contact our support team without doing the above, our agents will instruct you to follow the same instructions. To avoid any unnecessary delays, it is important that you read and follow the instructions above before reporting a potential bug.