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  1. BURN
  2. FAQ

FAQ

Refunds & Returns

  • I’ve received a faulty product
  • Can I exchange or return my physical order?

Accounts & Subscriptions

  • How can I delete my account?
  • How can I change my subscription type?
  • How do I cancel my subscription?
  • How can I subscribe and what payment methods do you accept?
  • Do you offer refunds/returns?
  • Can I access my account on multiple devices?
See all 8 articles

Technical Support

  • How can I cast the BURN app to my TV from my phone?
  • What can I do if the app is not working as expected?
  • How can I reset my password?
  • Have I lost my progress?
  • Why can I not log into my account?
  • How do I report a potential bug?
See all 9 articles

Workouts & Fitness

  • Are BURN workouts suitable for me?
  • Can I access my workouts offline?
  • What equipment will I need to follow the workouts?
  • How much content is on the app?

Nutrition

  • Can I substitute/swap meals or ingredients?
  • How can I get further advice regarding nutrition?