Customer Support
- Total activity 32
- Last activity
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Activity overview
Latest activity by Customer Support-
Customer Support created an article,
How can I delete my account?
Open the App: Launch the app on your device and log in with your account credentials if you haven't already. Navigate to the Settings Screen: Once you are logged in, locate the settings icon withi...
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Customer Support created an article,
How can I change my subscription type?
You can manage your subscription on the platform that you previously used to purchase your app subscription: our website, Apple App Store, or Google Play Store. If you subscribed on Apple App Store...
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Customer Support created an article,
I’ve received a faulty product
You can see our full terms and conditions including information regarding faulty products here. Should you receive a product that is defective or has a fault, we will happily look into offerin...
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Customer Support created an article,
Can I exchange or return my physical order?
Unfortunately, BURN cannot exchange or refund any fitness products due to hygiene reasons. For more information about our returns policy, please check our terms of service. Any returned parc...
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Customer Support created an article,
How do I cancel my subscription?
There are three ways to subscribe to BURN: via our website, Apple App Store, or Google Play Store. In order to successfully unsubscribe from the app you will need to use the same method that you ha...
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Customer Support created an article,
How can I subscribe and what payment methods do you accept?
There are three ways to subscribe to BURN: via our website, Apple App Store, or Google Play Store. Your subscription will give you access to the same content regardless of which method you use. You...
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Customer Support created an article,
Do you offer refunds/returns?
When you purchase your BURN subscription you also agree to have it automatically renew unless auto-renew is turned off at least 24 hours before the end of the current period. You agree to your acco...
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Customer Support created an article,
Can I access my account on multiple devices?
You can log into your account on a number of devices, however, you cannot access your account on more than one simultaneously. BURN is a cross-platform app, so if you switch devices (from iOS to An...
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Customer Support created an article,
Can I change my payment card details?
If you purchased your subscription through the Apple App Store or the Google Play Store, you would need to update your payment method through your app provider. For subscriptions made via our websi...
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Customer Support created an article,
Why is my payment failing?
Payments may fail for a number of reasons. Before/when purchasing, please always ensure: You have a strong and steady internet connection. There are sufficient funds in the account associated with...