Customer Support

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  • How can I delete my account?

    Open the App: Launch the app on your device and log in with your account credentials if you haven't already. Navigate to the Settings Screen: Once you are logged in, locate the settings icon withi...

  • How can I change my subscription type?

    You can manage your subscription on the platform that you previously used to purchase your app subscription: our website, Apple App Store, or Google Play Store. If you subscribed on Apple App Store...

  • How do I report a potential bug?

    To report a potential bug, you will need to submit a support ticket with our team and: Describe the issue you are experiencing - if you are seeing any error messages please include a copy of these...

  • I’ve received a faulty product

    You can see our full terms and conditions including information regarding faulty products here.   Should you receive a product that is defective or has a fault, we will happily look into offerin...

  • Can I exchange or return my physical order?

      Unfortunately, BURN cannot exchange or refund any fitness products due to hygiene reasons. For more information about our returns policy, please check our terms of service.   Any returned parc...

  • How can I get further advice regarding nutrition?

    If you're interested in having a personalised nutrition plan developed for you, just select the 'Free Nutrition Consultation' from within your app.

  • Do you offer refunds/returns?

    When you purchase your BURN subscription you also agree to have it automatically renew unless auto-renew is turned off at least 24 hours before the end of the current period. You agree to your acco...

  • How do I cancel my subscription?

    There are three ways to subscribe to BURN: via our website, Apple App Store, or Google Play Store. In order to successfully unsubscribe from the app you will need to use the same method that you ha...

  • How can I subscribe and what payment methods do you accept?

    There are three ways to subscribe to BURN: via our website, Apple App Store, or Google Play Store. Your subscription will give you access to the same content regardless of which method you use. You...

  • Can I substitute/swap meals or ingredients?

    Of course! Customise your meals however you like, the recipes are just there for guidance! Some recipes also include substitute suggestions.