Customer Support
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Can I access my account on multiple devices?
You can log into your account on a number of devices, however, you cannot access your account on more than one simultaneously. BURN is a cross-platform app, so if you switch devices (from iOS to An...
Can I substitute/swap meals or ingredients?
Of course! Customise your meals however you like, the recipes are just there for guidance! Some recipes also include substitute suggestions.
How can I see when my subscription expires?
If you have purchased your BURN subscription using Apple or Google Pay, you will be able to see your subscription details, including renewal date and cost, in the "Manage Subscriptions" section of...
How can I delete my account?
Please ensure you have already cancelled your subscription before deleting your account. Please note that deleting your account cannot be undone, and your account data and details will not be retr...
I’ve received a faulty product
You can see our full terms and conditions including information regarding faulty products here. Should you receive a product that is defective or has a fault, we will happily look into offerin...
Can I exchange or return my physical order?
Unfortunately, BURN cannot exchange or refund any fitness products due to hygiene reasons. For more information about our returns policy, please check our terms of service. Any returned parc...
How can I reset my password?
Click here to go to the reset password screen. Enter your email address and then select "reset". Check your inbox to find the recovery email (allow a few minutes to receive the email and check you...
Have I lost my progress?
The data associated with your BURN account (your profile details, the progress you make and set information you record) is saved on our server and would not be deleted under any circumstances. Howe...
How can I let you know of an idea I’ve had for the app?
If you have a suggestion for how to improve or enhance BURN, your input is always welcome. You can submit your suggestions by submitting a customer support ticket. We review every submission we rec...
Is BURN available in my country?
We have made BURN available in every country that Apple App Store and Google Play Store would allow us to. To check if you can access the app, just visit the store on your device, search for "BURN...